Grievance Policy

Lalanietechcity has been created to ensure that its users have access to the best price on products and hence we believe that trust is the basis of initiating the transaction. In case the exhibited product does not match its descriptions (images may vary), then the same can be returned or exchanged, provided that the original seal is not tampered with and that the product has not been used or mutilated.

We advise that you may shoot a video of the delivered product and send it to us with your grievance and we shall address the same and resolve the issue in a fair manner.

We have a grievance redressal system and shall do all that is possible to resolve disputes, if any, fairly and judiciously.

Refund Policy

Refund shall be permitted in case of cancellation of the transaction before delivery or after a dispute has been raised in accordance with the grievance policy and resolved in favor of the user.

No refund shall be made in cash and shall be mandatorily processed through banking channels and may take up to 7 working days after refund has been processed.

All requests for refund should be emailed to support@www.lalanietechcity.com . Please allow us 48 hours to respond to your request.

Return Policy

Ordinarily goods once sold and unpacked cannot be returned unless there is a physical damage, defect or discrepancy in the product delivered from that which is ordered. For eg: if there is a mismatch of specification between the ordered product (images may vary) and that which is delivered, the product is not equal to that which is ordered and that which is delivered or the product is found to be faulty and approved by the brand’s service center as DOA.

Any request for return has to be made at the earliest preferably within 3 days from the date of delivery and the reason for such return has to be specified. The quicker the request, the better the chances of minimizing any dispute.

Any refund in case of return shall be governed by our refund policy.

Disclaimer

All products are as per description of the manufacturer and Lalanietechcity does not claim any responsibility for the accuracy or specifications of the same. As we aim to provide the best price on a product to you, the customer, we do not take responsibility of the quality and features of the product and the principle of caveat emptor is applicable to the user.

All trademarks, brand names and logos depicted on our website are the Intellectual property of their respective owners and Lalanietechcity has no claim whatsoever in respect of the same.

We cannot be held responsible or liable for any misrepresentation made by any manufacturer. But we shall support our customer in case of any such misrepresentation.